Song and Performance Requests

How Requests Work

Maybe someone in your congregation wants to sing a special on Easter Sunday, or a teenager wants to play an instrumental piece next month. Song and performance requests give them a simple way to ask, and give you a simple way to say yes, no, or "how about another week?"

The flow has two sides:

• The congregation side: people submit requests through your church's public music page. They do not need a PraisePro account.
• The admin side: requests land in the Requests tab inside PraisePro, where your worship leader or admins review them.

The public music page comes from the Music Submission feature, which you turn on under Integrations > Music Submission. You can protect the page with a PIN (4 to 6 digits) so only people you have shared it with can submit. There is a Require PIN toggle if you would rather leave the page open. See the Music Submissions guide for the full setup.

How People Submit a Request

From the requester's point of view, it is quick:

1. They open your church's music page link.
2. If you require a PIN, they enter it.
3. They fill in the song or performance title, their name and contact details, and the date they would like to perform.
4. They can note how they plan to perform (for example, karaoke-style with a backing track, or with an instrument) and attach an audio track if they have one.
5. They submit, and the request goes straight to your team.

Reviewing Requests

Admins and editors will find every request under the Requests tab in PraisePro. On phones, it lives in the More menu, and a small badge shows how many requests are waiting.

Requests are grouped by status with filter tabs across the top:

• Pending: new requests waiting for a decision
• Approved: requests you have accepted and placed in a service
• Denied: requests you have declined
• Rescheduled: requests where you suggested a different date and are waiting on the performer's answer

Each request card shows the song title, who asked, the requested date, and helpful labels such as Karaoke or Instrument, plus a Track badge if they attached audio. If a service already exists on the requested date, PraisePro points that out with a "Can add to" note so you know exactly where the request would land.

Approving a Request

Ready to say yes? Click Approve on a pending request:

1. If a service already exists for that date, PraisePro shows which service the performance will be added to.
2. If no service exists yet, you can tick Create new service and give it a name and time right there in the approval window.
3. Optionally add a note to the performer, like "Please arrive 15 minutes early."
4. Confirm, and the performance is attached to the service as a schedule item.

The performer receives an email letting them know they are on, including any note you wrote.

Denying a Request

Sometimes the answer is no, and that is fine. Click Deny on the request and add a short reason, such as "Schedule is full for this date." PraisePro sends the performer a polite email with your note, so nobody is left wondering what happened. The request moves to the Denied tab for your records.

Suggesting a New Date

Often the song is great but the date is not. Instead of denying, click Reschedule:

1. Pick a suggested date (and optionally a time).
2. Add a friendly note, like "The original date is full, would this work instead?"
3. Send the suggestion.

The performer gets an email with your suggested date and a simple way to accept or decline it. While you wait, the request sits in the Rescheduled tab. If they accept, you can approve it for the new date; if they decline, the card is marked "Reschedule declined by performer" so you know where things stand.

Emails to Performers

PraisePro keeps performers informed automatically. They receive an email when their request is approved, denied, or given a suggested new date, and each email includes any note you added. These emails are sent in your church's language (the language set for your PraisePro account), so a Spanish-speaking congregation gets Spanish emails without any extra work from you.

Your admins are notified of new submissions too, so requests do not sit unseen. For more on how PraisePro sends email, see Email & Notifications.